Security And Legal

We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information.

General protection

We ensure that our systems are kept up to date with security patches, use antivirus protection and place them behind a firewall that blocks as much unwanted traffic as possible. In addition, we routinely test the security of our systems using a variety of third parties.

We ensure that any third parties processing personal information on our behalf have effective security measures in place to protect your information.

My Account protection

Identification: we use email address and passwords to access our online account management site. When you first sign up we will ask you to enter your unique customer number and complete some memorable information that can be used to identify you at a later date should we need to.

Encryption: when you sign in we establish a link with your computer and Police Mutual. This link is encrypted and all of the information is converted into an encoded form before it’s sent over the internet, preventing other users reading the information.

Session time-out: if you forget to sign out, or your computer remains inactive for a while, we will automatically sign you out. You will need to sign back in to return to what you were doing.

Automatic lockout: after a number of incorrect attempts to sign in, change your email address, password or security questions we will disable online access to your account. To re-activate your account, call us on 01543 441 630.

Last sign in date and time: the date and time is automatically logged every time you sign in to the secure area of our site. This will be displayed every time you sign in. If you’re concerned that the last sign in date and time is incorrect you should change your password immediately.

Email: we will never send you an email asking you to validate your identity and/or any of your online security information. If you are suspicious of an email that seems to have come from us, call us on 01543 441 630.

Emails sent from the Police Mutual online secure area will be from one of the following addresses:
enquiries@pmas.co.uk
online@pmas.co.uk
registrations@pmas.co.uk
news@email-pmas.co.uk

Protecting yourself

We are committed to protecting the confidentiality and security of the information that you provide to us but there are also precautions you can take to protect yourself from becoming victim of a security incident.

Basic device security: we strongly recommend that you protect any device you own from unauthorised use by using passwords and/or PINs. If your device supports it, we recommend that you encrypt it as well. You should also take up additional security offerings from your email service provider to add authentications that can detect when you login in from a different device. Do not use the same password at work that you do for your personal devices.

Firewalls: most computers and routers have built-in firewalls, which protect them from some of the dangers on the internet. Never switch off your firewall (unless you’re a computer expert and know what you’re doing).

Security patches: always keep your operating system (like Windows or iOS), your internet browser (like Internet Explorer) and software up to date.

Viruses: it is essential that you have up to date anti-virus software to protect yourself from computer viruses. It is also crucial that you update your software regularly. We also recommend that you run your anti-virus software scan regularly – you can usually set this up to run automatically so that you never forget.

Wireless networks: if you use a wireless laptop or device to go online, refer to the manufacturer’s instructions to ensure that you use it securely. All wireless connections should be password protected using WPA or WPA2 encryption to stop others accessing your network.

Public and shared computers: it is always best to use your own computer on sites that reveal personal information. If you aren’t able to do this, it’s important to check that the computer you use has an up to date firewall plus anti-virus and anti-spyware software. We also recommend that you don’t use computers that are available to the general public, like internet cafes.

Viewing your information online: you will have to sign in to view your information online and therefore it is safe and secure. If you share your computer with others we recommend that you close your browser window after signing out. Depending on the settings of your computer, some of your information may remain in the cache (memory) after you have logged out and we recommend that you clear your browser history.

Email: Don’t open emails from unknown senders and if you are in doubt it is advisable to delete it. We recommend that you do not open unexpected attachments and Police Mutual will not include attachments to any emails sent from the email addresses listed in this policy.

Changes to our security policy

We keep our security policy under regular review and will place any update here.

This security policy was last updated on 20 February 2018.

Accepting our Terms and Conditions

These Terms and Conditions govern the use of this website.

This website is intended for UK residents unless otherwise stated.

The term “you”, “your” or “visitor” refers to the user or viewer of this website.

The term ‘Police Mutual’ refers one or more of the companies trading as Police Mutual.

We recommend that you spend some time reading through our Terms and Conditions carefully before you start to use our website, as these will apply to the use of our website. We recommend you print a copy for future use.

By using our website, you confirm that you accept these Terms and Conditions, our Privacy Policy and Cookie Policy and that you agree to comply with them. Use of our website includes accessing, browsing or purchasing products or services on our website.

Use of our Website

You agree to use this website only for lawful purposes and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

You agree not to:-

• store the content of this website on a server (or any other storage device connected to a network), reproduce, republish, copy, distribute, disseminate, sell, rent or sub-license material from this website or modify the content of this website;
• use this website for, or in connection with any commercial, unlawful, illegal, fraudulent, harmful or immoral purpose or activity;
• use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of this website;
• use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse or other malicious software;
• create a link to this website from another website or document without Police Mutual’s prior written consent.

Nothing contained on this website constitutes tax, accounting, regulatory, legal, insurance, investment or personal advice. Decisions based on information contained on this website are the sole responsibility of the visitor.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date.

Changes to these Terms & Conditions

Police Mutual reserve the right to change these Terms and Conditions at any time by amending this page. Your continued use of this website after changes are posted constitutes your acceptance of those changes.

When we post changes to these Terms and Conditions, we will revise the 'last modified' date at the top of this page.

All the products, services, policies and material described on this website are subject to availability and may be withdrawn or amended without notice.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our Website

We may update our website from time to time, and may change the content at any time. However, please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our website, or any content on it, will be free form errors or omissions.

Limitation of our Liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

We will not be liable to any website user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our website; or
• use of or reliance on any content displayed on our website.

If you are a business user, please note that in particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any content on it, or on any website linked to it.

This website may contain links to other websites. We assume no responsibility for the content of websites linked on our website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services by us to you, which will be set out in the relevant product or service terms and conditions.

If, notwithstanding the other provisions of these terms of use, we are found to be liable to you for any damage or loss (including through negligence) which arises in any way out of, or is in any way connected with, your use of the website, any content or service, our liability (save as prohibited by applicable law) shall in no event exceed the greater of the total of any amounts paid by you to us in relation to the part of the website, content or service to which the claim relates in the six months prior to the date of the initial claim; and £100.00.

Intellectual Property

‘Police Mutual’ and ‘PMAS’ are registered trademarks of Bspoke Insurance Group Limited.

All copyright, graphics, photographic images, trade names, domain names, logos and other intellectual property rights in all materials and information displayed on this website are proprietary to Police Mutual and/or their respective owners.

Nothing on this website should be construed as granting any licence or right to use any copyright, graphics, photographic images, trademarks, trade names, domain names and/or logos displayed on this website without the written permission of Police Mutual or such other third party that may own such trademark, trade name and/or logo. Your use of trademarks displayed on this website, except provided herein, is strictly prohibited.

You may print off one copy, and may download extracts, of any page(s) from our website for your personal use and you may draw the attention of others within your organisation to content posted on our website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our website must always be acknowledged.

If you print, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Use of Apple and Google trade marks

Apple, the Apple logo, Face ID, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

User Content

Any communication or material that you submit to, or post on, any public area of this website including any data, questions, comments, suggestions, or the like, is and will be treated as, non-confidential and non-proprietary information. You agree that such communication or material submitted by you on this website will comply with these Terms and Conditions.

We reserve the right to edit or remove any communication or material submitted to our website, or stored on our servers, or hosted or published upon our website.

Competitions and Promotions

Police Mutual may from time to time run special promotions on this website. These will be subject to their own terms and conditions which will be made available at the time.

General

If we fail at any time to insist upon strict performance of any of your obligations under these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms & Conditions, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms & Conditions or use of the website.

Nothing in these Terms & Conditions shall confer, or is intended to confer, on any person or corporation that is not party to these Terms & Conditions any benefit or the right to enforce any term of these Terms & Conditions.

The headings will not form part of these Terms & Conditions and will not affect their interpretation.

If any provision of these Terms & Conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.

Law and Jurisdiction

If you are a business user, these Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

If you are a consumer, you and we both agree that the courts of England & Wales will have non-exclusive jurisdiction, which means that if you are a resident of Northern Ireland, you may bring proceedings in Norther Ireland, and if you are a resident of Scotland, you may bring proceedings in Scotland.

Company & Product Details

Regulatory details about our company can be confirmed by visiting the Financial Conduct Authority website or by contacting the Financial Conduct Authority on 0800 111 6768 or 0300 500 8082, using the relevant company Financial Services Register No.

Financial Services Compensation Scheme

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. The level of compensation depends on the type of business and the circumstances of the claim. Further information is available from the Financial Services Compensation Scheme or the Financial Conduct Authority.

Savings & Investments

The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. Registered in England and Wales number 99064. Registered office: 80 Fenchurch Street, London, EC3M 4BY.

Insurance

Insurance is arranged and administered by PMGI Limited, trading as Police Mutual.
PMGI Limited is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 114942. Registered in England & Wales No.1073408. Registered office: Brookfield Court, Selby Road, Leeds, LS25 1NB.

• Car Insurance: Car Insurance is provided by ERS. ERS Syndicate 218 at Lloyd’s is managed by IQUW Syndicate Management Limited (company no. 00426475), which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference no. 204851). IQUW Syndicate Management Limited is registered in England and Wales with its registered address at 30 Fenchurch Street, London EC3M 3BD.
• Motor Legal Protection: provided by ARAG plc which is registered in England number 02585818. Registered address: 9 Whiteladies Road, Clifton, Bristol BS8 1NN. ARAG plc is authorised and regulated by the Financial Conduct Authority firm registration number 452369.
  ARAG is authorised to administer this insurance on behalf of the insurer HDI Global Speciality SE. Registered address Roderbruchstraße 26, 30655 Hannover, Germany. HDI Global Speciality SE is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. (FRN: 659331).
• Breakdown Cover: provided by ERS Syndicate 218 at Lloyds managed by ERS Syndicate Management Limited (company no. 00426475), which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. ERS Syndicate Management Limited is registered in England and Wales with its registered address at 52-54 Leadenhall Street, London, EC3A 2BJ. Financial Services Register No. 204851.
• Home Insurance: provided by Royal & Sun Alliance Insurance Limited (company registration no. 93792). Registered in England and Wales at St Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 202323.
• Home Emergency Cover & Family Legal Protection: provided by ARAG plc which is registered in England number 02585818. Registered address: 9 Whiteladies Road, Clifton, Bristol BS8 1NN. ARAG plc is authorised and regulated by the Financial Conduct Authority firm registration number 452369.
  ARAG is authorised to administer this insurance on behalf of the insurer HDI Global Speciality SE. Registered address Roderbruchstraße 26, 30655 Hannover, Germany. HDI Global Speciality SE is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. (FRN: 659331).
• Renters Insurance: provided by Royal & Sun Alliance Insurance Limited (company registration no. 93792). Registered in England and Wales at St Mark’s Court, Chart Way, Horsham, West Sussex, RH12 1XL. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register No. 202323.

Products/services introduced to third parties

• Mortgages: PMGI Limited, trading as Police Mutual, acts as an intermediary for the purposes of introducing its customers to Tenet Mortgage Solutions Limited, part of Tenet. Tenet Mortgage Solutions Limited is an Appointed Representative of TenetConnect Limited which is authorised and regulated by the Financial Conduct Authority under reference FRN: 149826. Tenet Mortgage Solutions Limited is a company registered in England and Wales under company number: 09111571 and whose registered office is at 5 Lister Hill, Horsforth, Leeds, LS18 5AZ. You will not receive advice or any recommendation from Police Mutual. Such services will be provided by Tenet Mortgage Solutions Limited.
• No1 CopperPot Credit Union Personal Loans: PMGI Limited, trading as Police Mutual acts as an introducer for Number One Police Credit Union Limited who provide a range of consumer loan products for members. This introduction is not regulated by the Financial Conduct Authority. No1 CopperPot Credit Union is a trading name of Number One Police Credit Union Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 213301. Registered number IP000078. Registered office: Slater House, Oakfield Road, Cheadle Royal Business Park, Cheadle, Cheshire SK8 3GX.
• No1 CopperPot Credit Union Savings Accounts: PMGI Limited, trading as Police Mutual acts as an introducer for Number One Police Credit Union Limited who provide a range of savings accounts for members. This introduction is not regulated by the Financial Conduct Authority.
  No1 CopperPot Credit Union is a trading name of Number One Police Credit Union Limited, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number 213301. Registered number IP000078. Registered office: Slater House, Oakfield Road, Cheadle Royal Business Park, Cheadle, Cheshire SK8 3GX.

Healthcare: PMHC Limited, trading as Police Mutual, is registered in England and Wales No. 03018474. Registered office: Brookfield Court, Selby Road, Leeds, LS25 1NB. This product is not regulated by the Financial Conduct Authority and therefore is not covered by the Financial Ombudsman Scheme or the Financial Services Compensation Scheme.

Police Mutual Foundation:PMGI Limited, trading as Police Mutual is authorised and regulated by the Financial Conduct Authority. Financial Services Register No. 114942. Registered in England & Wales No.1073408. Registered office: Brookfield Court, Selby Road, Leeds, LS25 1NB.

This page was last updated March 2024.